Delivery and Shipping Information

International Delivery

For all international customers, orders will be dispatched within 1-3 days of purchase*

We send items exclusively via Royal Mail to ensure they are fully insured in the event of loss or damage. All items will be sent using the Royal Mail International Tracked Service, which has a maximum insurance of £250. Any items over this value will be covered using third-party insurance.

* Given that all necessary customs information is provided at checkout

International Shipping Prices

Europe: £15-18.50

Please be aware that shipping within the EU is currently suspended due to ongoing PPWR regulations.

Worldwide: £16.50-£18.50

US: £13.50-£18.50

US Tariffs

Since the founding of The Old Soul Antique Store, we’ve received incredible support from our US customers and greatly appreciate every order. Unfortunately, due to the tariffs implemented by US customs, the cost of delivering to the United States has significantly increased.

If you are a US customer, it is important to note that all parcels will be sent using Royal Mail’s Delivery Duty Paid service, meaning that you will not need to pay any additional duties when the parcel arrives.

For full transparency, the cost of the tariffs is included in the shipping price - not the product price. This was a conscious decision made as we wish to keep the product price for all customers as reasonable as possible.

Good news for those who like antiques: there is a 0% tariff on items over 100 years old! This is reflected in the reduced postage cost on these items.

Worldwide Customs & Local VAT

Please note that any parcel being sent internationally will not have customs or local VAT pre-paid by default; this is because the charge for each country varies. Therefore, a customs charge may be due when the parcel arrives in your country. If you wish for the customs duty to be pre-paid, please reach out to me via e-mail to discuss before purchasing.

Domestic Delivery

For all UK customers, orders will be dispatched within 1-3 working days.

We send items exclusively via Royal Mail to ensure they are fully insured in the event of loss or damage. Items which are £75 or less will be sent using Royal Mail Tracked 24. Items over £75 will be sent using Royal Mail Special Delivery.

Domestic Postage Prices

Royal Mail Tracked 24 (for items up to £75): £5.00

Royal Mail Special Delivery (for items over £75): £12.50

Any UK orders over £250 qualify for free shipping; the discount is automatically applied at checkout!

Environmentally Conscious Packaging

Here at The Old Soul Antique Store, we care deeply about reducing the environmental impact of our business wherever possible.

Our jewellery items come packaged in an eco-friendly box made from FSC-certified recycled materials. Except for our silver charms, which are packaged in faux suede pouches crafted from recycled plastic.

Both the tissue paper and shredded void fill are made from recycled materials and are recyclable! Even down to the ribbon, which is crafted from 100% recycled yarn.